SHIPPING INFO

All delivery dates are for your guidance, and are only applicable to working days (excluding Bank Holidays).

Free UK Standard Delivery on orders over £40


UK DELIVERY

Standard UK Delivery – £4.00

  • Free Standard delivery on orders over £40
  • Delivery within 3-5 days of dispatch
  • No signature required

Premium UK delivery – £6.00

  • Delivery within 2 days of dispatch
  • Signature required


INTERNATIONAL DELIVERY

We offer a standard International delivery service (5-11 days) for non UK addresses, charged at the following rates:

  • Europe – £10
  • Rest of the World – £18

 

Please note, we cannot deliver to a PO Box, only to a property address.  A contact phone number is required.

All shipments from The Foundry Design to countries outside the EU are shipped DDU (Delivered Duties Unpaid). This means if you order from our site for delivery outside the EU including Switzerland or Norway, your order may be subject to import duties and taxes that are applied when your delivery reaches the destination.

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Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties, taxes and admin fees incurred, therefore we recommend that you contact your local customs office for further information before placing your order.

Do not hesitate to contact Customer Care with any further enquiries by emailing

sales@thefoundrydesign.com or call us on: +44  (0)7808 157 208

RETURNS POLICY

 

We hope you will be completely happy with your purchase from The Foundry Design.  However, for any reason should you change your mind, you are able to return an item within 14 days of the shipment date for a refund or exchange.

Please see further details below:

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  • Return items in the condition you received them in. All items need to be unworn, unwashed and undamaged.  All returns will be inspected upon receipt, any item in an unsuitable condition will be sent back to you.
  • Keep the tags on. The Foundry Design tags must be kept on if you want to return an item.  Any item returned without the tags will be sent back to you.
  • You are able to return an item within 14 days of the shipment date for a refund or exchange.
  • Any items received beyond this time frame will be returned to you.
  • We can only accept items purchased from ‘thefoundrydesign.com’.

HOW TO RETURN – UK

Free Standard UK Returns.

Please include a returns/exchange form, so we can easily identify your parcel.

Please return your item  in its original condition with tags.  Attach the pre-paid adhesive Returns label included to the front of your parcel.

Take your item to any Post Office branch.

Obtain proof of postage from the Post Office.  Please note we are not responsible for returns with no proof of postage.

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Returns Address:

The Foundry Design Ltd
Returns Department
25 Kilworth Avenue
Brentwood
Essex
CM15 8PS
United Kingdom

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HOW TO RETURN – INTERNATIONAL

Please include a completed delivery note with your return, so we can easily identify your parcel.  You may use any delivery service for your item you wish, but please retain a proof of posting receipt until you have been credited for your product.

The Foundry Design is not responsible for any  items lost in transit.

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Returns Address:

The Foundry Design Ltd
International Returns Department
25 Kilworth Avenue
Brentwood
Essex
CM15 8PS
United Kingdom